Thursday, May 26, 2016

"FAST SERVICE!" by James B. - Paso Robles

I live in Paso Robles and was up in the Auburn area visiting family Thanksgiving week when my O/D (Overdrive) light started flashing on my '99 Mustang GT. This is something that you never want to see happen on your car. Even though it was blinking, it never went into limp mode...which was about the only positive knowing that i was 5 hours from home. I initially took it to Folsom Ford and they did nothing but top off the Transmission and tell me that everything was good. Not so fast my friend...as Lee Corso would say....Later that day it started flashing again.

I looked around on the internet and found Jr's not to far away from where I was staying in Auburn. I got my car in their on the Monday morning before Jr's was officially open. Karen was very nice and took great care of me with getting all the admin stuff done right away. As soon as they were open Scott took my car, ran the codes and took it for a drive. The codes said there was a shift problem between 2 & 3. He suggested cleaning the speed sensor and I readily agreed. They cleaned the speed sensor and then asked to change the Transmission oil.....I gave permission and they did it. When they took the pan off they found that the filter seal had given out and the filter was laying in the pan.

After the speed sensor was cleaned, a new filter and oil change I have had NO issues whatsoever with the O/D light coming on. Thank you so much Scott, Karen and your team! You helped me out more then you know and I greatly appreciate that you took such good care of me and got me out of there as fast as you could! You are why I will always go to a small business over a chain business! Thank you, thank you, THANK YOU!!!!

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